Customer Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Guarantee

  • Every assistance request you send to us will be attended to within maximum 60 minutes. If for any reason whatsoever your support ticket or email requires additional assistance from a server admin, we will forward it and leave a note to let you know that your issue is being examined. If you take advantage of the Optional Admin Services package, any of the services included there will be completed at a time that suits you.

  • Top quality support service
  • A Topflight Help Desk Service

  • We’ll be online for you round–the–clock to reply to any questions that you may have about our Online Control Panel and any of the applications that we have installed on your behalf on the server. If you also require assistance handling server administration procedures, you can check out our Optional Admin Services package, which includes backup hard disk drive space, Operating System updates every week, server monitoring and restarting procedures, plus software installation and problem troubleshooting procedures.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • We have provided the Online Control Panel with an extensive knowledge base, which features extensive explanations of its features and functions. Besides, we have made detailed video tutorials that will further instruct you how to carry out a certain task or resolve a regularly experienced issue. The instructional articles and the tutorial video clips are readily accessible from every section of the Online Control Panel via the Help and Videos buttons situated in the top right corner.