Though this isn't the keyfactor to recognize a trustworthy shared web hosting provider from a bad one and a reseller from an actual provider, the option to call and talk with a live person is an indicator that you aren't using the services of a one-person service provider and that you can reach someone whenever you're looking for assistance. The telephone support for web hosting services may vary from standard to expert, so the problems that can be resolved through a call vary depending on the particular provider. In most cases, these issues are more basic and feature billing or first level technical issues since more complex matters generally require a support ticket where both you and the system administrators can track what's going on with a particular issue. However, being able to phone call your service provider can save you a lot of time and efforts for the countless tiny problems which will eventually appear when you manage your hosting account.

Phone Support in Shared Web Hosting

All our shared web hosting plans offer phone support 14 hrs a day even on public holidays, which means that if you don't have an account yet, you'll be able to phone us and find out more about our solutions or whether we meet the system requirements for your web sites. For your convenience, we have local phone lines in the U.S.A., Great Britain and Australia, so you'll be able to call the telephone number that is nearer to you. If you're an existing customer, we will help you timely with any general and billing matters as well as with multiple tech matters to save you time and efforts - we are aware of the fact that sometimes it is quicker to talk with a live person and get things done instantly. Certainly, some issues cannot be resolved over the phone, so if this is the case you can employ our ticketing system.

Phone Support in Semi-dedicated Servers

If you want additional information about the Linux semi-dedicated hosting plans that we supply, you are able to call some of the three support phone lines we have worldwide - in the United States, Great Britain and Australia. By doing this, you're able to check ahead of time whether our solutions are suitable for your sites. If you're already our customer and you have a semi-dedicated account, you will be able to get in touch with us over the phone for 14 hours daily about any billing or common questions. For entirely tech matters you are able to use our ticketing system and communicate with our technical support as someproblems just need more time to be taken care of, but we will help you on the phone with quite a lot of minor tech problems as well, saving you the time and efforts.