If you ever experience a problem with your site and are unable to handle it, ask the web hosting company’s client support team to help you bring the website back online. A swift solution would be best, but many hosting companies reply within 24 hours or even more, particularly if you are doing business with a hosting reseller. Even if the problem can be swiftly solved, your site may not function correctly or it may not be reachable at all for an extended time period, so you may lose prospective clients since it is pretty unlikely that anybody would eagerly come back to a website that’s inoperative. Therefore, you have to make sure not only that you can reach your hosting provider, but also that they can respond and help you in a well-timed fashion. If a web app update does not go smoothly or if you delete something unintentionally, for instance, the website must be fixed swiftly in order to prevent protracted inaccessibility.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from us, you can just forget about waiting around for hours on end, or even one whole day, to obtain a reply to an email or a helpdesk ticket. Irrespective of when you contact us, we will lend you a helping hand within maximum 1 hour with any pre-sales and technical enquiries that you may have. In reality, our actual reply time hardly ever surpasses 20-30 minutes. As we’re at your disposal 24 hours a day, 7 days a week, 365 days a year, you will always get assistance in a timely fashion and we realize just how crucial that is in the electronic world. Shortly after you contact us, we will answer your queries. In case you encounter any technical difficulty, we’ll handle it on your behalf, or we will supply you with all the necessary information in case there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take full advantage of our speedy support services. You will receive a response to any trouble ticket posted through the web hosting Control Panel or e-mail sent to our customer and technical support team in less than 60 minutes. The response time is guaranteed and it applies regardless of the issue – technical or billing. Often, it takes significantly less time to explore and resolve a problem. We’ll supply you with more details in case the solution involves something that needs to be done on your end. In case you contact us during public holidays or weekends, the response time will be absolutely the same and due to the fact that our support staff will be at your disposal 24/7/365, you’ll receive quick assistance for any technical, general or billing issue no matter what time it is.