A live chat is a real-time method of communication between a web hosting supplier's support team and its customers. It's a very efficient way to receive some info about the website hosting services or get some problem resolved since you're talking with a live representative. The advantages of using a real-time chat service instead of calling or opening a ticket are the lower possibility of errors at the time you exchange data like usernames or domain names, the faster response time since the communication is real-time as well as the fact that you don't need to stay on the chat constantly - you're able to do something else entirely while the agent examines the issue in question. Furthermore, you are able to become a part of a live chat room from any computer that's connected to the Internet, avoiding the phone fees that you'll need to pay if you are calling to another country.

Live Chat Support in Shared Web Hosting

As part of the support services that we provide for all our shared web hosting, we've live chat support which is online 24/7, even on holidays. You're able to contact us regardless of whether you already own an account or not, because we will help you with pretty much anything, ranging from supplying you with basic information regarding our services if you are not our customer yet and you're thinking about purchasing one of our packages, to assisting you with creating an email account in an email client. Part of the problems are more complicated and time-consuming, so you'll need to employ the ticketing system that is built-in our Hepsia hosting Control Panel, but we can save you time and assist you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is designed for all of our future and present customers. In case you're searching for a new hosting account, you are able to chat in real time to one of our representatives and obtain more details about our Linux semi-dedicated hosting plans in order to choose the best plan for your web sites. In case you already own an account with us, we can assist you in a very timely manner with general, billing and first-level techmatters. Though in certain cases you may have to open a support ticket because there're problems that cannot be resolved through a live chat, we can help you with numerous common tasks, for example setting up an email account in an email client or forwarding one domain name to another. This way, you'll receive timely support and you will save many hours.