If you have bought a web hosting plan and you have some enquiries associated with a particular feature/function, or if you’ve stumbled upon a certain predicament and you need assistance, you should be able to contact the respective customer support team. All hosting providers deploy a ticketing system no matter if they offer other ways of contacting them along with it or not, because of the fact that the quickest way to resolve an issue most often is to post a ticket. This mode of correspondence renders the responses sent by both sides easy to track and enables the customer care team members to escalate the problem if, for instance, a server administrator has to step in. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you’ll have to use at least 2 different accounts to get in touch with the client service staff and to actually manage the hosting space. Non-stop switching between the accounts might sometimes be a burden, not to mention the fact that it takes quite a long time for most web hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we use for our shared web hosting isn’t separate from the web hosting account. It is an essential part of our fully featured Hepsia Control Panel and you’ll be able to visit it at any particular time with just several clicks, without the need to sign out of your account. The ticketing system includes a quick-search box, so you can track the status of virtually any trouble ticket that you have posted in the past, if required. Moreover, you can see knowledge base articles that are relevant to various problem categories, which you can select, so you can discover how to deal with a specific issue even before you actually submit a ticket. The ticket response time is no more than 60 minutes, so you can get quick assistance at any particular time and in case our customer care staff suggests that you should do something inside your account, you can do it instantly without the need to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is integrated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting plans, which means that you will not require a separate platform to touch base with our customer service staff – you can do this on the spot the moment you run into an obstacle. Posting a new ticket requires a few mouse clicks and finding an older one is equally simple. With our intelligent search option, you can quickly track down any ticket that you’ve already submitted. You can submit a ticket at any moment whatsoever since our customer support staff members are available to you 24x7x365 and reply in less than an hour, even though it seldom takes this much to receive support. With the Hepsia Control Panel, you will have everything in a single place and you can forget about having to sign in and out of two or more platforms to fix a simple problem.