Being able to get in touch with your shared web hosting provider any time you have any questions or encounter any issues is quite important and how fast they'll answer and take action is often essential, especially if your web site is business-oriented, as longer downtime could mean losing potential customers. The support solutions are, in addition a quick way to identify actual suppliers from resellers. The latter in most cases answer only to email messages or support tickets and you'll have to wait for a whole day or more to get a reply. In case the trouble requires a couple of responses, you will end up losing several days so as to get a simple problem resolved. Using the services of a legitimate and reliable hosting supplier, you will be able to get in touch with the support anytime and receive a quick response no matter what the problem or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Web Hosting

We offer 24/7 billing, customer and tech support for all our shared web hosting. Even if you are not our client yet and you have some questions, we can assist you promptly and provide you with the necessary information, in order to give you a choice to make the best decision when you buy a new website hosting account. We are available at any moment, including weekends and holidays, and we provide various means of communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we now have several telephone numbers worldwide, so you can call the one that is closer to you. The maximum response time for the emails and your tickets is one hour. The actual response time is around 15-20 min, which means that you can forget all about waiting for days and nights to get assistance for any kind of task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Servers

You are able to try our support services even before you aquire a semi-dedicated server account from our company since we have telephone and live chat support for pre-sales, billing and general queries. Our agents will assist you to choose the perfect plan or supply you with information about our servers, in order to check whether the system requirements for your sites are met. In case you're a current customer, you'll also be able to get in touch with us through electronic mail or through our ticketing system, which is accessible from the Hepsia hosting Control Panel. We warrant that if you employ these two methods of contact, you will get a reply within no more than an hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the hosting services of other service providers, even large ones, you can compare the response time due to the fact that it usually takes a whole day for them to address a ticket.

24/7 Customer Support in VPS Servers

Using our VPS servers, you will not ever have to wait for more than one hour to get assistance for any kind of problem that you may experience regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all of the tickets that you open via your billing Control Panel or e-mail messages that you send to our tech support team. We also have local telephone numbers in several countries globally and a live chat service where we can easily help you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 via the numerous ways of communication, so regardless what your question or problem is, there'll always be someone to assist you in a timely manner. When you need help with third-party software, which you cannot deploy or which gives you problems, you can benefit from the Managed Services upgrade package that we supply with all VPS plans.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we offer come with 24/7 support through several methods of communication and with a one-hour maximum answer time warranty. If you want to learn more about the packages or you have various general or billing questions, you're able to call one of the local numbers that we have around the world or you could use our live chat service and speak with a live agent. For entirely tech difficulties which need some help from a tech support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an email, because these channels are more appropriate to keep track of a certain issue. The reply time for them rarely exceeds 30 minutes, therefore you can forget all about having to wait for a whole day in order to receive assistance. The support service is available for all server-related issues, including the pre-installed software. In case you'd like to receive help with third-party applications, you may consider acquiring the Managed Services upgrade that we provide for all of the packages.